Turn the camera off while holding down the ‘Pair’ button.Keep the Hubble Connected camera away from these types of products, or turn them off during setup.Ħ. Hard reset your Hubble Connected camera is needed. If setup failed and the above steps haven’t helped we suggest you hard reset your Hubble Connected camera.
5 GHz network may have “5G” or “5” appended to the end of the network name, for example, “TP-LINK_849E_24G”.Ĥ. Make sure that during setup your Hubble Connected camera, smartphone, and router are all within a 1m/3ft range.ĥ. Make sure there is no interference from other devices. Use of other 2.4 GHz products, such as other wireless networks, Bluetooth®systems or microwave ovens may cause interference as a result of which setup may fail.2.4 GHz network may have “24G,” “2.4,” or “24” appended to the end of the network name.If you see two or more Wi-Fi network names that belong to you, then one may be a 5 GHz band.If you only see one Wi-Fi network name that belongs to you, you can proceed with setting up your Hubble Connected camera with this Wi-Fi connection.To find out whether you need to connect to a different Wi-Fi® network to set up your Hubble Connected camera, go to your phone settings > Wi-Fi® (or Wireless & Networks) on your smartphone: Newer routers are often dual-band router, with 2.4 GHz and 5 GHz bands, in which case you need to ensure to enable the 2.4GHz band is enabled on your router. Ensure not to use mobile data.ģ. Make sure 2.4GHz is enabled on your router. The Hubble Connected camera can only be connected to the 2.4 GHz band on Wi-Fi routers. Wait until your internet connection is re-established.Ģ. Make sure your smartphone is connected to your home Wi-Fi®. During setup, your smartphone must be connected to your home Wi-Fi®. Here are some steps you can take if you’re having trouble adding your Hubble Connected camera to your Hubble Connected account.ġ. Make sure your home Wi-Fi® is working. The Hubble Connected camera is a Wi-Fi® camera and during the setup, you connect the Hubble Connected camera to your Wi-Fi®. If your home Wi-Fi® isn’t working or is unstable you may reboot your router: Unplug the router, leave it unplugged for at least 20 seconds and plug it back in.
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